FULFILLMENT & SHIPPING

FULFILLMENT

Blueprinted engines have a build time of 4-6 weeks. Some parts may take 1 to 2 weeks to fulfill based on availability. We will notify you via e-mail of unusual delays. Weekend orders are processed on Monday.

DOMESTIC

Orders are usually shipped via UPS and occasionally via FedEx and United States Postal Service.

Shipping cost is based on weight and selected carrier (UPS). The shopping cart will automatically calculate the shipping charges when you check out. Carriers no longer offer money-back guarantees for 2-day shipping to arrive within 2 days. Most shipments are not impacted, but if a package does not arrive within the 2-day time frame, there will be no shipping cost refunds.

We are not open on weekends,  any orders placed after hours on Friday through Sunday will not be processed until Monday morning.

INTERNATIONAL

Our website only processes US orders. For all international orders, please email us to request a shipping quote and we will send you an invoice to place the order.

We are not responsible for any duties, taxes, or fees (brokerage, etc) for international shipments. We are not responsible for items held up, lost, or confiscated by foreign customs or other Gov't agencies.

Purchaser assumes all risk once shipment is delivered to the custom agency, broker, or postal service of the destination country. If a package is returned because of non-delivery, shipping charges are not refundable. This includes failure to clear customs, failure of customer to pick-up, failure of postal service/customs to notify customers, broker issues, failure of payments for taxes/duties, etc.

DAMAGE & LOST

We make every attempt to package and/or repackage to prevent any damage. However, once the shipment/package leaves our facility, we are not responsible for any damages or loss due to shipping and/or handling. In the event of damage, we will need to file a claim with the carrier. It is recommended that you take pictures of the damaged area and all packaging. You should not throw away any packaging and/or use the item until the claim is resolved. Kinetic Competition Racing will file the claim for you, however once again, we will not be responsible for any damage and are unable to provide any free repair parts or reimbursement for parts or labor.

DO NOT FILE A CLAIM DIRECT WITH UPS- If you do, UPS may not reimburse you and Kinetic Competition Racing/Kinetic Karting will be unable to assist. Please contact us directly.

There is no insurance or delivery guarantee when using USPS. The purchaser assumes all risk if USPS is used.

REFUSED

Refused shipments are subject to a 20% handling fee, in addition to the actual shipping charges.

UNDELIVERABLE

Undeliverable shipments that are not fault of Kinetic Competition Racing/Kinetic Karting (wrong address given, receiver not available) will be charged a re-delivery fee.